Privacy Policy – Genesis Block d.o.o.
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Privacy Policy

How Genesis Block collects, uses, and protects your personal information in accordance with GDPR.

Last updated: June 26, 2026

1. Introduction

This Privacy Policy describes how Genesis Block d.o.o. (“we”, “us”, or “our”), a company registered in Croatia, collects, uses, and shares information about you when you visit our website genesis-block.hr or otherwise interact with us.

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and applicable Croatian data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

Genesis Block d.o.o. has not designated a Data Protection Officer (DPO) as it does not meet the thresholds requiring mandatory DPO appointment under GDPR Article 37. For any data protection enquiries, please contact us directly at the details above.

3. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact data — name, email address, phone number, and company name when you submit our contact form
  • Usage data — pages visited, time spent on pages, browser type, operating system, and referring URLs collected via analytics tools
  • Technical data — IP address, browser type and version, time zone setting, browser plug-in types and versions
  • Communications — content of emails or messages you send us

4. How We Use Your Data

We use the collected data for the following purposes:

  • To respond to your enquiries and provide requested services
  • To improve our website and user experience
  • To analyse website traffic and usage patterns
  • To comply with legal obligations
  • To protect our legitimate business interests

5. Legal Basis for Processing

We process your personal data on the following legal grounds under GDPR Article 6:

  • Consent — where you have given clear consent (e.g., submitting the contact form)
  • Legitimate interests — for website analytics and improving our services, where your rights do not override our interests
  • Legal obligation — where processing is necessary to comply with a legal obligation

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. We use both strictly necessary cookies (required for the site to function) and analytics cookies (to understand how visitors interact with our website).

For a full list of cookies we use, their duration, descriptions, and instructions on how to manage or withdraw your consent, please refer to our Cookie Policy.

7. Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business:

  • Google Analytics — website analytics (data processed in the EU/EEA)
  • WPForms — contact form processing
  • Hosting provider — server infrastructure

We do not sell or rent your personal data to third parties. Any third-party processors are bound by data processing agreements and are required to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

  • Contact form enquiries — retained for up to 2 years after the last interaction
  • Analytics data — aggregated and anonymised data may be retained indefinitely; identifiable data is retained per the analytics provider’s policy
  • Legal records — retained for the period required by applicable Croatian and EU law

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your data (“right to be forgotten”)
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — request your data in a structured, machine-readable format (where technically feasible and where processing is based on consent or contract)
  • Right to object — object to processing based on our legitimate interests; we will cease unless we can demonstrate compelling legitimate grounds
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at info@genesis-block.hr or by post to Ivana Luppisa 13, 51000 Rijeka, Croatia. We may ask you to verify your identity before fulfilling your request. We will respond within 30 days; if your request is complex or we have received a high volume of requests, we may extend this by up to two additional months and will notify you accordingly.

AZOP has prepared standard request forms which you may use: azop.hr/zahtjev-za-utvrdivanje-povrede-prava.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including:

  • SSL/TLS encryption for all data transmitted through our website
  • Access controls ensuring only authorised personnel can access personal data
  • Firewalls, strong password policies, and up-to-date antivirus protection
  • Confidentiality obligations for all employees who handle personal data
  • Regular security assessments and staff awareness training
  • Physical security controls for equipment and premises where data is stored

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. If you suspect your data has been compromised, please contact us immediately at info@genesis-block.hr.

11. Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Croatian supervisory authority:

We would, however, appreciate the chance to address your concerns before you approach the authority — please contact us first at info@genesis-block.hr.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

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